Terms of Use

You must be at least 18 years old and legally capable of entering into a binding agreement.

If you use the Service on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, “you” includes the organization.

Voxnoto allows users to upload audio or video files, generate transcripts, store files and transcripts in an account, and access or export generated results.

Features, formats, limits, processing speeds, and supported languages may change over time.

You must provide accurate information and keep it current.

You are responsible for:

• maintaining the security of your account and credentials;
• all activity performed through your account;
• promptly notifying us of suspected unauthorized access;
• ensuring that only authorized persons access your account.

You may not sell, transfer, or share an account in a manner that compromises security or violates these Terms.

Subject to these Terms and payment of applicable fees, Voxnoto grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for lawful personal or business purposes.

No rights are granted except those expressly stated in these Terms.

“User Content” means audio, video, transcripts, text, metadata, and other materials uploaded, created, edited, stored, or submitted through the Service.

You retain ownership of your User Content.

You grant Voxnoto a limited, worldwide, non-exclusive license to host, copy, process, transmit, display to you, and otherwise use User Content only as reasonably necessary to:

• provide and maintain the Service;
• generate and store transcripts;
• provide support at your request;
• prevent abuse and protect security;
• comply with law and enforce these Terms.

This license ends when the relevant User Content is deleted, except for temporary backup retention and legally required retention.

We do not use User Content to train, fine-tune, test, or improve our transcription models.

You represent and warrant that:

• you own User Content or have all rights and permissions necessary to upload and process it;
• you have provided all notices and obtained all consents required to record, store, upload, and transcribe communications;
• your use complies with recording-consent, privacy, confidentiality, intellectual property, employment, healthcare, and other applicable laws;
• User Content does not violate the rights of any person.

Recording laws vary by jurisdiction. Voxnoto does not determine whether a recording was lawfully made. You are solely responsible for making that determination.

You may not use the Service to:

• violate any law or regulation;
• infringe intellectual property, privacy, publicity, confidentiality, or other rights;
• upload unlawfully recorded or unlawfully obtained content;
• distribute malware, harmful code, spam, or fraudulent material;
• gain unauthorized access to accounts, systems, or networks;
• interfere with, overload, disrupt, reverse engineer, probe, or circumvent the Service or security controls;
• use automated means to access the Service except through an expressly authorized interface;
• resell or provide access to the Service except with written authorization;
• impersonate another person or misrepresent affiliation;
• process content for unlawful surveillance, discrimination, exploitation, or abuse;
• use the Service to create or distribute illegal content.

We may investigate suspected violations and suspend or terminate access where reasonably necessary.

The Service is not represented as HIPAA-compliant.

GREYSIS LLC does not enter into a Business Associate Agreement unless expressly agreed in a separate signed writing. A covered entity, business associate, or other person subject to HIPAA must not upload protected health information without such an agreement.

The Service is not a medical record system and is not intended to replace professional judgment, clinical documentation requirements, or legally required security controls.

Transcription is automated and may contain errors, omissions, incorrect speaker identification, inaccurate timestamps, or other inaccuracies.

You are responsible for reviewing and verifying all outputs before relying on them.

The Service and its outputs must not be relied upon without appropriate human review for medical, legal, financial, safety-critical, employment, compliance, or other high-impact decisions.

Paid features are offered through weekly, monthly, and annual subscriptions.

Subscriptions renew automatically unless canceled before the next renewal charge. By purchasing a subscription, you authorize recurring charges to the payment method provided through Stripe.

Subscription terms, cancellation rules, and refund rules are described in our Subscription, Cancellation and Refund Policy, which forms part of these Terms.

Prices and taxes are disclosed at checkout. We may change prices for future billing periods after providing notice required by applicable law.

You may cancel a subscription through the available account or billing controls.

Unless otherwise stated at checkout, cancellation stops future renewal charges and access continues until the end of the already paid billing period.

Deleting an account is separate from canceling a subscription unless the Service expressly confirms both actions.

If a refund is issued, access to paid features may end immediately.

When an account is deleted, User Content is deleted from active systems. Deleted content may remain temporarily in incremental backups until those backups are updated or overwritten.

Prices may exclude taxes unless stated otherwise. You are responsible for taxes, duties, or similar governmental charges associated with your purchase, except taxes based on Voxnoto’s net income.

Stripe or another authorized provider may calculate and collect applicable taxes at checkout.

The Service, software, design, branding, text, graphics, interfaces, and other materials provided by Voxnoto are owned by GREYSIS LLC or its licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works from the Service except where applicable law does not allow that restriction.

“Voxnoto” and related names, logos, and marks may not be used without prior written permission.

If you provide suggestions or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use that feedback without restriction or compensation. This does not grant us rights to your User Content.

The Service may rely on or link to third-party services, including Stripe, Hetzner, Google, Microsoft, and Meta.

We are not responsible for third-party services, terms, availability, or independent data practices.

We may suspend or terminate access if:

• you violate these Terms;
• payment is overdue or reversed;
• your use creates a security, legal, or operational risk;
• we are required to do so by law;
• continued operation of the account could harm users, Voxnoto, or third parties.

Where reasonably possible, we will provide notice and an opportunity to cure. We may act immediately where necessary to prevent harm, fraud, unlawful conduct, or security incidents.

Termination does not eliminate payment obligations incurred before termination.

To the maximum extent permitted by law, the Service is provided “as is” and “as available.”

Voxnoto disclaims all express and implied warranties, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and security.

We do not warrant that:

• the Service will be uninterrupted or error-free;
• every file will be processed successfully;
• every transcript will be accurate;
• data loss or unauthorized access will never occur;
• the Service will meet a particular regulatory, professional, or business requirement.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

To the maximum extent permitted by law:

• Voxnoto will not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages;
• Voxnoto will not be liable for lost profits, revenue, business, goodwill, data, or opportunities;
• Voxnoto’s total liability arising from or related to the Service will not exceed the greater of (a) the amount you paid to Voxnoto during the twelve months before the event giving rise to the claim or (b) USD 100.

These limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose.

The limitations do not apply to liability that cannot legally be limited, including liability for fraud, willful misconduct, or other liability that applicable law requires to remain unrestricted.

Mandatory consumer rights remain unaffected.

If you use the Service for business or professional purposes, you will defend, indemnify, and hold harmless GREYSIS LLC and its officers, members, employees, and contractors from third-party claims, losses, liabilities, and reasonable legal fees arising from:

• your User Content;
• unlawful recording or processing;
• your violation of these Terms;
• your infringement of another person’s rights;
• your misuse of the Service.

This section applies only to the extent permitted by law.

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules.

Subject to mandatory consumer law and any applicable small-claims rights, disputes will be brought in the state or federal courts having jurisdiction in Florida, and the parties consent to those courts.

If you are a consumer outside the United States, this choice of law does not deprive you of mandatory protections available under the law of your habitual residence.

We may modify the Service or these Terms.

Material changes will apply prospectively. Where required, we will provide reasonable advance notice. Continued use after the effective date of updated Terms constitutes acceptance, except where applicable law requires express consent.

You agree to receive account, billing, security, and service communications electronically.

Marketing communications are governed by your marketing preferences and applicable law. You may unsubscribe from marketing emails without affecting essential service messages.

You may not assign these Terms without our written consent.

We may assign these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of the Service, subject to applicable law.

If a provision is unenforceable, the remaining provisions remain effective.

Failure to enforce a provision is not a waiver.

These Terms, the Privacy Policy, the Cookie Policy, and the Subscription, Cancellation and Refund Policy form the entire agreement concerning the Service, unless the parties sign a separate agreement.

GREYSIS LLC
Florida, United States
[email protected]